AirPhil Express (IATA: 2P / Call sign: ORIENT PACIFIC), formerly known as Air Philippines, is the country's third largest airline in the Philippines in terms of passengers flown. From January to September 2011, it had flown at least 3 million passengers.
|AirPhil Express Airbus A320 taxiing at Davao International Airport|
AirPhil Express is Philippine Airlines' solution to Cebu Pacific Air's dominance on the low cost travel market in the country.
I had my first flying experience with AirPhil Express last November 14, 2010 and it was also my first time to ride a Q400 turboprop plane enroute to Cagayan de Oro City. My first experience with AirPhil Express gave me a good impression since my 20-minute flight was smooth and hassle-free.
Since the company's rebranding last 2010, AirPhil Express had given reliable services to its passengers at a very affordable price.
|AirPhil Express with its major competitor, Cebu Pacific Air (Taken at Davao Intenrnational Airport)|
Like any other budget airlines, AirPhil Express also gives promo fares periodically. I tried their online booking when they had their piso fare promo several months ago. I booked a round-trip DVO-MNL ticket and it only took me five minutes or less to finish the process. Unlike its major competitors, online booking at AirPhil Express is fast and efficient, even during seat sales. Hassle free! You don't have to worry about losing your seat due to server errors.
Although, AirPhil Express has limited payment options. They only accept major credit cards (Visa and Mastercard only) in their online booking system.
I hate calling the customer service hotline (be a telecommunication or airline company) because it takes time and effort. More so, problems are usually (but not always) left unanswered, leaving us, the customers, clueless of what is really happening.
Since everyone's online, AirPhil Express delivers customer service/support via Facebook 24/7! You can also reach them via Twitter (@airphilexpress). Talking about convenience.
|Brothers and Sisters|
Check-in at Airport
AirPhil Express, like any other airlines in the country, requires its passengers to check-in two hours before their flight (three hours if it's an international flight). However, if you are not bringing any check-in baggage, you can always try their web check-in service. Through web check-in, you don't have to undergo the usual check-in procedures inside the airport. Even if you arrive 30-45 minutes prior your ETD, they will still allow you to board the plane.
If you happen to book your flight online, AirPhil Express requires you to present your credit card for security reasons. If you happen to use your friend's credit card, present a photocopy of his credit card and his valid ID (just one). To avoid any inconveniences, secure your copies and e-ticket before checking-in.
So far, I didn't experience any inconveniences and delays in the check-in procedures of AirPhil Express.
Aircraft Cabin Interior and Services
I have ridden two of their aircrafts - the Bombardier Dash 8 Q400 turboprop and the Airbus A320-200. The Q400, albeit small, has a higher performance compared to other turboprop planes. My DVO-CGY flight was supposedly be a 40-minute flight but it was only less than 20 minutes. Wow!
On the other hand, their bigger plane, the Airbus A320-200, is relatively clean and the cabin temperature is cold enough to impress me. The cabin crew were all nice and accommodating.
One can also purchase food and souvenir items at a reasonable price.
Perks and Rewards
One of the reasons why I choose AirPhil Express is their free 15-kg baggage allowance. I don't need to force myself to stuff all my things in just one backpack.
I. HATE. THAT. WITH. FEELINGS. PA.
Students can also avail the 20% discount on all local flights! Just present your valid school ID to any AirPhil Express ticketing office.
They also give one way tickets for free! Ten (10) domestic boarding passes entitle you to one (1) FREE domestic ticket (one way) to any domestic APX destination of your choice. Ten (10) international boarding passes entitle you to one (1) FREE International Ticket (one way) to any International APX destination of your choice. Click here for more details.
My flying experience with AirPhil Express has been great so far. I haven't had any bad experiences from them, thank God, but should I encounter such inconveniences, I believe that they will address those very quick.
Online booking is hassle-free albeit the presence of seat sales. I haven't had experienced any delays in their online booking system.
Today, AirPhil Express is beefing up for its planned expansion and the delivery of its brand new Airbus A320-200s. This will surely benefit its loyal customers.
I still have a scheduled flight with AirPhil Express to Manila this June and probably to Cebu and Iloilo trip this March and May respectively.
I can't wait to fly again with AirPhil Express. Flying is more FUN in AirPhil Express!
How's your AirPhil Express experience? I'd love to hear from you! Leave your comments, good or bad, below. :)
DISCLAIMER: This is NOT a sponsored post (wish ko lang teh hahaha). This was written base from the author's experiences.